This Refund and Returns Policy applies to purchases made from Ecom World Limited (company registration number 17009300), registered address 39 Park Avenue South, Northampton, NN3 3AA.

1. Return window

You may request to return eligible unopened products within 30 days from the date you receive your order.

To be eligible for a return, the product must be unopened, unused, in the same condition you received it, and in its original packaging.

Please contact us by e-mail to arrange a return.

2. Non-returnable items

The following items cannot be returned:

• Products that have been sold as short expiry, advertised as such and discounted to recognise this.
• Products that must be kept refrigerated or otherwise kept within a controlled temperature range.
• Products that have been opened or used and are no longer in a saleable condition.
• Perishable goods.
• Intimate or sanitary goods.
• Hazardous materials, or flammable liquids or gases.
• Gift cards.
• Downloadable software products.
• Some health and personal care items.

3. Proof of purchase

We will usually ask you to provide proof of purchase (such as an order confirmation email, receipt, or order number) when you request a return.

4. Assessment of returns and refunds

Returned items may be inspected to check that they meet the conditions in this policy. If a return is approved, we will arrange a refund or other agreed remedy using your original payment method where possible.

5. Return shipping

If we have met the terms of the original order then the return shipping will be for the buyer’s (your) account.

In case the products arrive damaged or in otherwise unacceptable condition then the return shipping costs will be paid by us and a label for shipping provided.

6. Faulty, damaged or wrong items

If you believe a product is faulty, damaged, or not what you ordered, please contact us as soon as reasonably possible after you discover the issue.

7. Exchanges

If requested, we are happy to replace any item that is faulty or damaged, subject to stock availability.

8. Contact details

If you have any questions about this Refund and Returns Policy or wish to discuss a possible return, please contact Ecom World Limited using the details below:

• Email: essential-aesthetics@outlook.com
• Telephone: +44 7852 351627
• Postal address: Ecom World Limited, 39 Park Avenue South, Northampton, NN3 3AA, United Kingdom

This document is intended as a plain-language draft only. It does not constitute legal advice. Ecom World Limited should obtain appropriate UK legal review to confirm that this policy is accurate, complete, and suitable for its specific products and sales channels before it is finalised and published.